送货上门 Delivery Policy

本政策適用於本公司所有送貨上門訂單。訂單一經確認，即視作客戶已閱讀並同意以下條款。
This policy applies to all home delivery orders. Once an order is confirmed, it is deemed that the customer has read and agrees to the following terms.

一、運費計算 Delivery Fees

• 每張訂單折扣後金額滿港幣 $500，即享免費送貨至香港本地地點；未滿港幣 $500，收取運費港幣 $50。
  Free delivery within Hong Kong on orders of HK$500 or above after discounts. A delivery charge of HK$50 applies to orders below HK$500.
• 免費送貨訂單如因客戶原因需再次送貨（收貨地點無人接貨，或貨到付款訂單未準備貨款），重派時收取運費港幣 $50。
  Redelivery of an order that originally qualified for free delivery incurs a HK$50 delivery charge where the failed delivery was caused by the customer (no one available at the recipient address, or payment not ready for a COD order).
• 如送貨當日收貨地點無人接貨，或貨到付款訂單未準備貨款，是次運費恕不退還；如需再次送貨，將另收運費港幣 $50。
  Delivery fees are non-refundable if delivery fails because no one is available at the recipient address, or because payment is not ready for a COD order. Any rescheduled delivery incurs an additional HK$50 delivery charge.

二、額外收費 Additional Fees

• 樓梯搬運費：如需以樓梯搬運貨品上落，收取港幣 $20／箱／層，每張訂單以港幣 $500 為上限。下單前請告知收貨地點的樓梯狀況，以便我們安排送貨及核算費用。
  Staircase carrying fee: where goods have to be carried up or down stairs, HK$20 per carton per flight applies, capped at HK$500 per order. Please inform us of the stair conditions at the delivery address before ordering so we can arrange delivery and confirm the cost.
• 升降機暫停服務：若送貨期間大廈升降機暫停服務，我們會另約時間免費重派一次；重派仍按原訂單收貨地址送貨，恕不更改。客戶如不接受改期而要求即時以樓梯搬運，則須按上述標準繳付樓梯搬運費。
  Lift out of service: if the building lift is out of service at the time of delivery, we will arrange one free redelivery on another date. Redeliveries are made to the original recipient address only and cannot be changed. Should the customer decline a new date and require immediate staircase carrying, the staircase carrying fee above applies.

三、送貨範圍與時效 Coverage & Lead Time

• 每張訂單只送至一個指定地址；如需配送至不同地址，請分別下單，不設合單分送。
  Each order is delivered to one designated address only. Orders cannot be merged or split across multiple addresses — please place separate orders.
• 訂單確認後，一般地區最快 3 個工作天內送達；偏遠地區需額外 3 個工作天，實際送貨時間視庫存情況而定。
  After order confirmation, delivery normally takes at least 3 working days, with up to 3 additional working days for remote areas, subject to stock availability.
• 送貨範圍涵蓋港島、九龍、新界、機場、東涌、愉景灣及馬灣。離島地區只送至港島或九龍的船運碼頭，其後的寄船、搬運及碼頭費用均由客戶承擔。
  We cover Hong Kong Island, Kowloon, the New Territories, Hong Kong International Airport, Tung Chung, Discovery Bay and Ma Wan. For the outlying islands, we deliver as far as the ferry pier in Hong Kong Island or Kowloon; onward ferry, handling and pier charges are borne by the customer.
• 送貨服務不覆蓋貨車未能直達的地點及任何建築工地。
  We do not deliver to locations that courier trucks cannot reach directly, or to construction sites.

四、送貨時段 Delivery Time Slots

地區 Area	送貨安排 Schedule
一般地區（中西區、灣仔、東區、九龍半島、觀塘、荃灣、沙田、大埔、北區、天水圍、元朗、屯門等） Standard addresses	星期一至五 09:00–18:00；星期六 09:00–13:00；星期日及公眾假期休息 Mon–Fri 9:00am–6:00pm; Sat 9:00am–1:00pm; closed on Sundays and public holidays
機場、東涌、將軍澳、貨櫃碼頭、青衣 Airport, Tung Chung, Tseung Kwan O, Container Port, Tsing Yi	每星期 1 次 Once a week
愉景灣、山頂、半山、港島南區、西貢及其他偏遠地點 Discovery Bay, The Peak, Mid-Levels, Southern District, Sai Kung and other remote areas	每星期 1 次 Once a week
馬灣 Ma Wan	每月 1 次 Once a month

五、惡劣天氣安排 Bad Weather Arrangement

如懸掛烈風或以上信號、紅色或黑色暴雨警告生效，或我們判斷天氣不宜送貨，送貨服務將暫停，並於安全情況下盡快恢復；原定送貨日期或需重新安排。
Delivery is suspended when a strong wind signal, or a red or black rainstorm warning, is in force, or when we consider the weather unsafe. Service resumes as soon as conditions allow, and scheduled deliveries may be rearranged.