货到付款 Cash on Delivery (COD) Policy

本網店為客戶提供「貨到付款」服務：送貨員將貨品送達時，您當場完成付款，無需預付。本公司不設月結賬期，所有訂單均須於下單時預付，或選擇貨到付款於送貨時全額即場付清。
We offer Cash on Delivery (COD): payment is made to the delivery person upon arrival, with no prepayment required. No monthly credit terms are offered. Every order must be either prepaid at checkout or settled in full on delivery under COD.

一、適用條件 Eligibility

  • 單筆訂單金額上限 HK$5,000；超過此金額的訂單請以預付方式（FPS／轉數快、銀行轉帳、信用卡）下單。
    Order value capped at HK$5,000; larger orders must be prepaid (FPS, bank transfer, or credit card).
  • 適用於香港本島、九龍及新界主要地區；離島及偏遠地區（見送貨政策）暫不支持貨到付款。
    Available in Hong Kong Island, Kowloon and main New Territories areas; outlying islands and remote areas (see Delivery Policy) are not currently supported.
  • 首次下單的客戶，貨到付款額度上限為 HK$1,500；正常完成 2 單後自動提升至 HK$5,000。
    First-time customers have a COD limit of HK$1,500, automatically raised to HK$5,000 after two completed orders.
  • 食品、茶水分類商品因保質及衛生考慮，不適用於貨到付款。
    Food and beverage items are not eligible for COD for quality and hygiene reasons.

二、費用 Fees

項目 Item 收費 Charge
貨到付款服務費
COD service fee 		每單 HK$20（涵蓋現金處理及款項核對成本）；單筆滿 HK$1,500 免收
HK$20 per order (covering cash handling and reconciliation); waived on orders of HK$1,500 or above
運費
Delivery charge 		與預付訂單相同，按送貨政策執行（滿 HK$500 免運費）
Same as prepaid orders, per the Delivery Policy (free delivery on orders of HK$500 or above)

三、付款方式 Payment on Delivery（送達時當場完成 To be settled on the spot）

  • 接受：FPS 轉數快／銀行轉帳即時入數（推薦，即場顯示到賬）、現金（請準備零錢，送貨員找贖以隨行零錢為限）。
    Accepted: FPS / instant bank transfer (recommended — arrival is confirmed on the spot) and cash (please prepare small notes; change is subject to the delivery person's float).
  • 暫不接受：信用卡簽賬、支票、商業本票及任何形式之掛賬／欠賬。
    Not accepted: credit cards, cheques, promissory notes, or any form of deferred payment or account posting.
  • 付款完成後，送貨員即場交付送貨單據；電子收據將於 1 個工作天內發至訂單電郵。
    Upon payment, the delivery person hands over the delivery note; an e-receipt is emailed within 1 working day.

四、收貨與驗貨 Receipt & Inspection

  • 請於送貨員面前清點包裹件數及檢查外包裝完好後再付款簽收；簽收後視為件數及外觀確認無誤。
    Count parcels and check outer packaging in the presence of the delivery person before payment; signature confirms quantity and apparent condition.
  • 付款簽收後請盡快開箱驗視內裡商品，如有缺漏或破損，請於收貨當日內拍照聯絡客服，按送貨政策即日補發。
    Inspect contents promptly after payment; report shortages or damage with photos on the day of receipt for same-day reshipment per the Delivery Policy.
  • 送貨員將提前致電收件聯絡人確認在收時間，敬請保持電話暢通。
    The delivery person will call the contact in advance; please keep the phone reachable.

五、拒收與未能送達 Refusal & Failed Delivery

  • 送貨員抵達後如無人收貨或聯絡人無法接通，將改期重送一次（不另收費）；第二次仍失敗，訂單將作退回處理。
    If no one is available or the contact cannot be reached, one free re-delivery will be arranged; a second failure results in the order being returned.
  • 無正當理由拒收（包括臨時改變主意、忘記訂單、未準備貨款）：客戶需承擔來回運費及 HK$50 退回處理費。
    Refusal without cause (change of mind, forgotten order, payment not ready): the customer bears round-trip delivery charges plus a HK$50 return handling fee.
  • 同一客戶於 90 日內累計 2 次無故拒收或送達失敗，本網店有權暫停其貨到付款資格，改為預付下單。
    After 2 refusals or failed deliveries within 90 days, the COD option may be suspended for that customer, with future orders requiring prepayment.
  • 因天氣、道路管制等非客戶因素導致的送達失敗，不計入上述次數。
    Failures caused by weather, road closures or similar factors beyond the customer's control are not counted.

六、退款 Refunds

貨到付款訂單如發生換貨或退款（參照退貨政策），款項將於商品驗收無誤後 3–5 個工作天內，以原付款方式退回；現金付款者退回至客戶指定 FPS 賬號或銀行賬戶。
Approved returns or refunds (per the Return Policy) will be made to the original payment method within 3–5 business days after goods inspection; cash payments are refunded to a customer-designated FPS account or bank account.