Station pickup

本政策適用於選擇「驛站自提」之訂單。客戶可於下單時選定自提點（智能快遞櫃或合作驛站門市），貨品送抵後憑取貨碼自行領取。
This policy applies to orders selecting "Locker / Pickup Station Self-Collection." Customers choose a pickup point (smart parcel locker or partner station outlet) at checkout and collect the parcel using a pickup code once it arrives.

一、費用 Fees

  • 自提服務費每單港幣 $15；訂單折扣後金額滿港幣 $500 免收。
    A self-collection fee of HK$15 per order applies; waived on orders of HK$500 or above after discounts.
  • 貨品送抵自提點後，首 72 小時免費存放。
    Free storage for the first 72 hours after the parcel arrives at the pickup point.

二、取貨流程 Collection Procedure

  1. 貨品送抵自提點後，系統即時發送取貨編號及密碼／取貨碼至訂單手機（SMS）及電郵。
    Upon arrival, a pickup notice with the collection code is sent by SMS and email to the contact details on the order.
  2. 於存放期限內前往所選自提點，輸入取貨碼開櫃／向店員出示取貨碼領取。
    Collect within the storage period by entering the pickup code at the locker or presenting it to the station staff.
  3. 取貨後請當面核對件數及外包裝；如發現破損或缺件，請即時拍照並於 24 小時內聯絡客服跟進，逾期視為確認無誤。
    Please check the number of parcels and outer packaging at collection. Report any damage or shortage with photos within 24 hours; claims after this period are deemed accepted.

三、逾期未取 Overdue Collection

  • 超過 72 小時未領取，系統將發送一次提醒；可於期限內自行延長 1 次（另 24 小時）。
    If not collected within 72 hours, one reminder is sent; customers may extend once for an additional 24 hours within the period.
  • 延長後仍未領取，貨品將退回本公司倉庫，訂單作退回處理：已收貨款扣除來回運費及每次港幣 $30 退回處理費後退回；貨到付款訂單按貨到付款政策第五條拒收條款處理。
    If still uncollected, the parcel is returned to our warehouse and the order is cancelled: from prepaid orders, round-trip delivery charges plus a HK$30 return handling fee per attempt are deducted before refund; COD orders are handled under Section 5 of the Cash on Delivery Policy.
  • 同一客戶於 90 日內累計 2 次逾期未取，本公司有權暫停其自提服務資格。
    The right to use self-collection may be suspended after 2 overdue incidents within 90 days for the same customer.

四、適用限制 Restrictions

  • 尺寸重量：自提僅適用單件不超過 20kg、體積符合櫃格規格（約 40×35×60cm）之貨品；超重或整箱裝貨品（如影印紙整箱、桶裝清潔用品）系統將提示改用送貨上門。
    Size & weight: each parcel must not exceed 20kg and must fit the locker compartment (approx. 40×35×60cm). Oversized or full-carton items (e.g., box-quantity copy paper) will be flagged at checkout for home delivery.
  • 付款方式：自提訂單須預付（FPS／信用卡／月結客戶於下單時確認賬期），自提點不設現場收款。
    Payment: self-collection orders must be prepaid (FPS / card; credit-term customers confirm on account at checkout). No on-site payment is available at pickup points.
  • 定制商品（印製 LOGO 等）因需驗視確認，不適用自提。
    Customised goods (e.g., logo printing) require visual acceptance and are not eligible for self-collection.
  • 自提點位置以結帳頁顯示為準，本公司會因營運需要增減自提點；如所選自提點臨時關閉，將通知改派鄰近點或免費轉為送貨上門。
    Available locations are shown at checkout and may change; if a selected point closes unexpectedly, we will redirect to a nearby point or convert to home delivery free of charge.

五、其他 General

  • 貨品一經離櫃／签收，外觀問題恕不受理；質量問題按退貨政策第一條申報期限處理。
    Claims on visible condition are not accepted once the parcel leaves the locker; quality issues follow the claim windows in Section 1 of the Return Policy.
  • 惡劣天氣（烈風或以上信號、紅色或黑色暴雨警告）期間自提點可能暫停運作，存放期自動順延，不計入逾期未取。
    Storage time is automatically extended while pickup points are closed due to typhoon or rainstorm warnings; such extension does not count as overdue.